![]() As to your operating system, its performance can vary depending on the version you’re running and if it’s up to date.Using a private virtual network (VPN): The speed tested will be limited to that of the VPN. ![]() Background apps and processes: Things like backups, updates, games, antiviruses and firewalls can all slow the speed down.Type and version of browser: Make sure your Internet browsers are up to date.For example, the optimal speed of a GIGA plan may not be reached on a single wired device. Your device’s setup and capability: If you run a speed test from a device with a lower speed capability than your plan, the results will be limited to the device’s approximate speed.The technology, namely the type of processor, the motherboard, the hard drive and the RAM, significantly affects your device’s speed. How old your devices are: New devices perform better than old ones.The number of devices connected: If too many users are connected at the same time, it may slow down your Home Network.The location of the Helix Fi gateway or router: The distance and the obstacles between the device being tested and the Helix Fi gateway or router can have a significant impact on the Wi-Fi network.The following factors can affect your speed test results. Your equipment or installation is making the connection flow slower Services, conditions and rates may vary by region and are subject to change without prior notice. Any changes made to a service, or combination of services, may result in a rate adjustment. The figures represent approximate data use and vary according to the person’s use, the websites they visit, as well as the quality of the songs and videos they download.Rates are determined according to the services that are selected by the customer. The number of connected devices is provided only as an example of a customer’s average Internet use. Customer can pay for device in one or several instalments. Additional à la carte channels, devices and other options are not included in the calculation of the monthly service rate required to be eligible for the discount.Installation of a Helix Fi Gateway required. Maintaining this discount is conditional upon customer subscribing to a Television package and/or Internet plan with a minimum monthly service rate of $70.00. This limited-time offer applies to new Videotron Residential customers who subscribe to Internet and/or Television and entails a promotional discount of $5.00 /month for 1200 months. Customer can pay for a device in one or several instalments. ![]() Additional installation fees not included. The installation fee includes the installation of Television, Internet and Telephone if installed on the same day, for a maximum of five (5) outlets per visit. Multiple broadband speed tests over time can show if and when speed fluctuates. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. The number of connected devices is provided only as an example of a customer’s average Internet use. The WiFi test is a useful tool to help check how your broadband is performing and if you’re getting the speeds you were promised. Roots may be growing into the cable buried in your yard.Installation of a Helix Fi Gateway required. Speed may be slow because you’re using the internet at peak times, or your router may be outdated. You may even see disclaimers like “wireless speeds may vary” because Wi-Fi speeds are always inconsistent no matter what provider you choose-it’s just how Wi-Fi works.įor example, there may be issues with the provider’s service area, like faulty connections somewhere within the neighborhood. Internet providers will state “up to” when advertising maximum speeds because many variables can prevent you from hitting that top speed. What you see on the speed test is simply where your internet speeds are currently. Most of the time, your internet speeds will fluctuate within a small range of that max speed. The speeds promised by your internet plan are the max speeds you can expect. ![]() You likely won’t ever see the maximum speed advertised by your provider in the speed test, but your speed test results should come close. Why doesn’t my internet speed match my plan? ![]()
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